Terms of Service
Prices
All prices are listed in Euros (EUR) including applicable taxes. We set our prices based on cost and strive to offer fair value for every purchase.
Shipping Policy
At True Potential, we strive to get your products to you as quickly and smoothly as possible. Below you will find all information about our delivery times, shipping costs, and how we handle your order.
Processing Time
We process your order within 1–3 business days after it is placed. Once your order has been shipped, you will receive a shipping confirmation via email.
Delivery Times
| Region | Estimated Delivery |
|---|---|
| Sweden | 3–5 business days |
| EU (26 countries) | 4–8 business days |
| Outside EU (UK, IL) | 5–10 business days |
Please note that delivery times may vary during holidays or due to unforeseen events with the carrier.
Shipping Costs
| Zone | Option | Price |
|---|---|---|
| Sweden | PostNord Home Small Prio | €4.50 |
| EU (26 countries) | Untracked Letter | €4.50 |
| EU (26 countries) | Tracked Letter | €8.00 |
| Outside EU (UK, IL) | Untracked Letter | €4.50 |
| Outside EU (UK, IL) | Tracked Letter | €8.00 |
Shipping Method
We ship via PostNord and other trusted carriers depending on your region. Tracked shipping includes a tracking number sent to your email once your order is dispatched. Untracked letters are delivered directly to your mailbox without tracking.
Damaged or Lost Packages
If your package is damaged upon delivery, please contact us immediately with photos of the damage and we will assist you. In the case of lost shipments, we will contact the carrier and work with you to find a solution.
Contact us at: truepotential.shop@outlook.com
Customs & Import Duties
For orders shipped outside the European Union (e.g. UK, Israel), customs duties, import taxes, or other fees may be charged by your country's customs authority upon arrival. These charges are the sole responsibility of the customer and are not included in our product prices or shipping costs.
True Potential has no control over customs processes and cannot predict what charges, if any, may apply. We recommend checking with your local customs office before placing an order if you are unsure about potential fees.
We are not responsible for any delays caused by customs clearance.
Payment
We accept the following payment methods at checkout: Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, American Express, Maestro, UnionPay and local payment methods like Klarna, MobilePay, BLIK, Bancontact.
Other Policies
You can find and read our other policies at the bottom of our website.